Refund & Returns Policy for Safetopis

At Safetopis, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your laptop or any other product, we offer a straightforward and easy return and refund process. Please read the following policy carefully.

1. Eligibility for Returns:

  • You can return most products within 30 days of receipt for a refund or exchange.
  • Items must be in unused and original condition, including packaging and accessories.
  • Opened or used laptops can only be returned if they are defective or damaged upon arrival. Please contact us immediately if you encounter any issues with your product.

2. How to Return an Item:

  • To start a return, please contact our customer service team at info@safetopis.xyz or call 307-621-0431 to obtain a Return Merchandise Authorization (RMA) number.
  • Once you have received your RMA number, please securely package the item and ship it back to us at the following address:
    • Safetopis Returns Department
    • 091 Huel Viaduct, Suite 222
    • Port Ema, California, 18751-1980, United States

3. Return Shipping Costs:

  • The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
  • We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

4. Refund Process:

  • Once we receive and inspect the returned item, we will process your refund to the original payment method.
  • Refunds typically take 5-7 business days to appear in your account after processing.
  • Shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).

5. Exchanges:

  • If you would like to exchange your product for a different laptop or item, please contact our customer service team to discuss the exchange process.
  • Exchanges are subject to product availability and will be processed once we receive and inspect the returned item.

6. Damaged or Defective Items:

  • If your product is damaged or defective upon arrival, please contact us within 7 days of delivery.
  • We will offer a full refund or replacement at no additional cost to you.
  • Please provide us with photos of the damage or defects along with your order number to help us resolve the issue quickly.

7. Non-returnable Items:

  • Certain items are non-returnable, including:
    • Gift cards
    • Software or digital products
    • Custom or personalized items

8. Contact Us: If you have any questions or concerns about your return, refund, or exchange, feel free to contact our customer service team:

Thank you for shopping at Safetopis! We are committed to providing you with quality products and a hassle-free return experience.